Shipping Policy
At The Dough Co., we want your cookies to reach you fresh, delicious, and just the way they were intended. Please read our shipping guidelines below before placing your order.
1. Shipping Coverage
- Freshly Baked Cookies – We ship PAN India. Standard delivery charges will apply and will be calculated at checkout.
- Frozen Cookie Dough – Available only within Chennai to ensure the product stays in its perfect frozen state during transit. Unfortunately, we cannot ship our frozen products outside Chennai at this time.
2. Payment Method
- We currently do not offer Cash on Delivery (COD).
- All orders must be paid for in advance for the order to be confirmed and shipped to you.
3. Order Processing & Delivery Time
- All orders are dispatched within 48 hours of confirmation.
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Estimated delivery timelines:
- Metro cities: 3–5 working days
- Other locations: 5–7 working days
- Chennai local deliveries (frozen products): Same-day or next-day dispatch available in select areas.
- Delivery times may vary depending on the carrier and your location, especially during peak seasons or due to unforeseen delays.
4. International Orders
- We currently do not ship internationally. Orders can only be delivered within India.
5. Important Notes
- Please ensure someone is available at the delivery address to receive your package, especially for frozen products.
- Once dispatched, tracking details will be shared via email/SMS/whatsapp so you can follow your order’s journey.
- For any special delivery requests or bulk orders, please contact us on email or call or whatsapp before placing the order.
Because we bake fresh and ship with love, we want every bite to be as fresh and perfect as the moment it left our oven. 💛🍪
Questions?
Reach out to us at hello@thedoughco.in or call +91-9962555294 during business hours (10AM to 7PM - Monday to Saturday)